Your privacy
We respect your privacy and are committed to protecting the information you entrust to us.
Information we collect
When you place an order, we may ask you for certain information necessary for processing your order, including:
- Your name
- Your phone number
- Your delivery address
- Your order details
- Technical information collected automatically, such as the pages you view, the device and browser you use, and how you interact with our site
We only collect the information we genuinely need to serve you.
How we use your information
Your information is used to:
- Confirm your order
- Arrange delivery
- Contact you if needed regarding your order
- Respond to your customer service requests
- Improve the quality of our services and measure the performance of our advertising
Cookies and advertising technologies
Our site uses cookies and similar technologies to function properly, to understand how it is used, and to measure and improve our advertising.
- We use tools provided by Meta (Facebook and Instagram), including the Meta Pixel and the Conversions API, to measure the performance of our ads and to show relevant products to people who may be interested.
- For advertising measurement, a securely encrypted (hashed) version of certain details, such as your name or phone number, may be shared with Meta. It is transformed so that it cannot be read directly.
You can control cookies through your browser settings, and you can manage the ads you see in the settings of your Facebook and Instagram accounts and of your device.
Who we share your information with
To run our store and our advertising, we work with a small number of trusted service providers:
- Delivery partners, to ship and deliver your order.
- Meta Platforms (Facebook and Instagram), for advertising and measurement, as described above.
- Hosting and security providers, including Cloudflare, which help us receive and store your order securely and protect our site against fraud and spam.
We never sell your personal information to third parties.
Protecting your data
We take reasonable measures to protect your information against unauthorised access, misuse or unwanted disclosure.
However, as with any online service, no system can guarantee absolute security.
Your rights
You can contact us at any time to:
- View the information we hold about you
- Request the correction of inaccurate information
- Request the deletion of your information where possible
Website usage and privacy choices
We use limited diagnostics to understand whether the product page and order form work properly. These include a temporary session identifier, broad browser information, campaign identifiers, delivery-price choices and error categories. They do not contain your entered name, phone number or address. Diagnostic data is kept for 30 days; a session expires after 30 minutes of inactivity. Browser Do Not Track and Global Privacy Control preferences disable this browser collection.
Optional Microsoft Clarity recordings and heatmaps, when enabled, help us understand taps and scrolling. Recording is off unless you choose it below; only a small sample of eligible sessions is selected. Form content is masked. Microsoft receives page interaction data and permitted page URLs when recording runs. You can change this preference here at any time.
A question?
If you have any question about your personal information or how it is used, our team is at your disposal.
Contact us