Terms of service

How ordering works

When you place an order on our site, it reaches us as a request rather than a finished sale. Our team calls you to confirm the details before anything is shipped, so please keep your phone within reach. That call is also a good moment to ask us anything you are unsure about.

If we cannot reach you after several attempts, or if an order is clearly not genuine, we may have to cancel it.

Prices and payment

All prices are shown in Algerian dinar (DZD). We work with cash on delivery only: you pay for your order at the moment it is handed to you, never before.

Prices and availability change as collections come and go. The total you see when you order is the one we confirm with you on the phone, and that is the amount the delivery person will ask for.

Products

We do our best to present our products accurately. Colours can look slightly different between your screen and the garment in your hands, which is normal with fabric and lighting. When you receive your parcel, you can check the colour in person before paying and decide whether to complete the purchase. Please have a look at the size details on each product page before ordering, and ask us if you are hesitating between two sizes.

Delivery, exchange and returns

Orders are generally delivered within 1 to 3 working days after confirmation. If the size does not fit, an exchange is possible within 48 hours of receiving your parcel, subject to availability, with the delivery cost of the exchange at your charge.

When an order cannot go ahead

Every parcel is prepared, packed and carried by people, and a parcel that is refused or never collected costs our team real time and money. We ask you to order only when you genuinely intend to receive your parcel. If an order cannot be confirmed, if the details given are not real, or if parcels are repeatedly refused without a reason, we may no longer be able to accept orders from that number. This of course never applies when the mistake is ours.

Content and intellectual property

The photos, words and visuals on this site are our own work and belong to TAKOUA Collection.

What we can promise

Your order is checked before dispatch, packed with care and followed until it reaches you. Not everything, however, is in our hands, and a parcel can be delayed or arrive damaged despite every precaution we take. If that happens, please do not hesitate to contact us: we are here to help you and to find the right solution.

Changes to these terms

These terms may be updated from time to time as the boutique grows. The version published on this page is always the one that applies, so a quick look before you order does no harm.